Well here we are into April 2014, and since my last post around 4 weeks ago I still haven't got a 2nd line installed to my house. Not surprisingly BT never managed to get me an update I could believe for line install, so I cancelled the order with them altogether. After a few weeks I even managed to get the money I'd paid them refunded.
Instead I have gone with Zen to have the second line installed, and once up and running they will supply the voice & data service for it. However despite them thinking a line could be installed in 2-3 weeks, that has not been the case. BTO thought they could install by 2nd April, however as we approached this date Zen let me know that there were still 'Line Management' works going on, and that my next update would be 15th April.
So, whilst it's much better that Zen are properly tracking the line installation works, it's pretty hopeless that BTO can't seem to get the network sorted out in my area - this work looks to have been going on since the beginning of January 2014 (although details of what this work really is remains much more sketchy !).
